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Call us for all your car needs! 410-775-2800

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Jasper
  • NAPA
  • Car Care Aware

Testimonials

  • Garber's customer service is always wonderful; they make sure that you feel like family. I know that when I take my vehicle in for service or repair, I will receive an honest diagnosis of the problem and a fair price.
    -Jessica R.

  • The only place where I take my car to be taken care of. They are always so thorough and let me know what exactly is happening with my car. I cannot recommend Garber's highly enough.
    -Becca B.

  • I worked with Garber to have new tires and brakes installed on my 2013 Mazda CX-5. Had a great experience, the work was completed on schedule without any problems. Price was in line with what was quoted and there were no surprises. Car was returned clean, free of damage and worked/drove like new! Very professional shop, it's obvious that they know what they're doing. I would definitely work with them again in the future and would feel comfortable recommending their services to family/friends.
    -Christopher S.

  • I love Garber's Automotive. The owner Clark is honest and very reasonable in the cost of whatever mechanical work I have needed done. I have had quotes for work to be done on my car at other automotive places and Garber's is always quality work at a reasonable cost. I feel the mechanics are thorough and do not try to fix anything that does not need to be fixed to increase the cost of my bill. I know that I know nothing about cars, but I never feel taken advantage of because of my lack of knowledge. I very highly recommend Garber's, I am sure your experience will be like mine.
    -Dolly B.

  • Always a great experience. I've been taking my cars there for several years and have never been disappointed. Honest, competent service at a fair price. Went in recently for what I was afraid was going to be a major repair and the bill came to under $100 (even though they knew I was prepared to pay more if the car needed it). I wouldn't consider going anywhere else.
    -Bruce C.